SHIPPING DELAYS:
Due to COVID19 we are experiencing shipping delays on all orders. Please allow 7-14 business days for Australian orders and 25-30 business days for USA and international orders.
All orders are packed and shipped within 1-2 business day. By processing your order with ARCIS you agree to the following terms and conditions.
Australia (AUD)
All Australian orders are fulfilled from our HQ, we use AusPost Parcel and DHL Express.
Free Standard Shipping on all overs over $150
Standard Shipping (3-5 business days): $10
Express Shipping (1-2 business days): $15
USA (USD)
All USA orders are fulfilled by Amazon via United States Postal Service (USPS) or from our HQ in Australia. Shipping times may vary depending on the location of dispatch.
Free Standard Shipping on all overs over $120USD
Standard Shipping: $20USD
Express Shipping: $30USD
International
All International orders are fulfilled from our HQ, we use AusPost International and DHL Express or are fulfilled by Amazon using United States Postal Service (USPS).
Standard International Shipping (10-20 business days): $30usd
Express International Shipping (7-10 business days): $45usd
Additional Terms and Conditions:
Please ensure to enter correct delivery details. ARCIS can not provide refunds for orders with incorrect delivery details. ARCIS is not responsible for lost, stolen or delayed parcels due to transit.
If you do have any queries regarding your order or our shipping process, please contact us at info@shoparcis.com
Please submit a refund or exchange request via the link under “My Account” or email info@shoparcis.com for further assistance.
Please carefully read the returns policy that applies to your order.
We are here to help, if you have any questions or concerns about your return please email us directly at info@shoparcis.com with your query. We will respond to all emails within 3 business days.
Returns Policy
ARCIS offers a 30 day returns policy from the date your order has been shipped.
To be eligible for a refund or exchange within this period your items must be:
All items will be inspected within 3 business days of receiving them to our warehouse. Any items that do not pass our inspection will not be valid for a refund or a return as they do not match our returns policy. These items will be returned to the customer.
Return shipping is to be covered and paid for by the customer. Shipping and handling charges are non-refundable. If you deem your item to be faulty, please refer to the faulty items section below.
ARCIS reserves the right to refuse any returns if it does not meet our Policy.
Processing times
All refund/Returns requests or email enquiries will be actioned within 3 business days
Once we receive your returns, we will process all returns within 3 business days. An email will be sent once we have received and inspected all items.
Refunds
If you would like to return an item for a refund, please complete the refund form on our returns page or email info@shoparcis.com
Once refunds have been processed and approved it may take up to 10 business days for the funds to appear in your account.
All items must match the terms listed in the returns policy.
Sale and Discounted items
Can only be exchanged at the purchased price. For sale/discount exchanges a credit note will be given for the value of the purchased price (shipping charges are non-refundable).
All items must match the terms listed in the returns policy.
Exchanges
If you would like to exchange an item, please complete the exchange form in your account.
Once your exchange has been approved our team will process the exchange within 3 business days and provide a credit note for the purchased price to be used on our website. Please note, shipping charges are non-refundable.
All items must match terms listed in the returns policy.
Faulty Items
If you believe there is a fault or defect with your item, please contact info@shoparcis.com All faulty item requests must meet the following terms.
Postage: ARCIS will send a shipping label free of charge for all items we have deemed the item to be faulty.
Writing Instrument Warranty
We guarantee that our writing instruments will be in good working order, and as described in our advertising when you receive them. If that is not the case or if there is any mechanical failures (excluding improper usage by user or accidental damage) with our writing instruments within 12 months of your purchase, we will provide you with either a replacement product or a full refund of the purchase price (at our discretion).
If you require any assistance with warranty, please contact our customer support team by e-mail at info@shoparcis.com attaching your proof of purchase and images of the damage.
Time Piece Warranty
We guarantee that our timepieces will be in good working order, and as described in our advertising when you receive them. If that is not the case or if there is any mechanical fault within 12 months of your purchase, we will provide you with either a replacement product or a full refund of the purchase price (at our discretion). Not covered under Timepiece warranty is:
If you require any assistance with warranty, please contact our customer support team by e-mail at info@shoparcis.com attaching your proof of purchase, product serial number (found on the front of your warranty card) and images of the damage.
Custom or Personalised Orders
Custom or personalised orders are final. We cannot accept returns or exchanges on monogrammed items due to the customisation. If you receive a custom item with a fault, please follow the “Faulty items” instructions above.
